Not everyone is familiar with the Screen Printing process so we encourage you to ask questions first before you approve the job order.
Our turn around time for screen printing is 12-15 business days + shipping, and for hats and embroidery it’s 17-20 business days + shipping. This operates from the date of receiving confirmation of payment or the following day for payment made outside business hours and provided we have all information needed to complete the order i.e. artwork, garment selection, etc. Delay in receipt of any of this information could result in production delays. And complex orders/add-ons may increase turnaround.
If you have a deadline for your order it very important this is communicated from the start and an express fee may apply if there is not sufficient time to complete your order under normal circumstances.
Circumstances out of Omen Printings control (i.e. weather delays, shipping errors by the supplier, etc.) may also require time and are not factored into the initial turn around time estimate.
Omen Printing’s minimum order quantity is 50 units per design using the same sized artwork.
The 50 unit minimum applies to all additional services including tag removal, tag application, badges, badge application, embroidery and bagging. There must be a 50 unit minimum for each of the services to meet our MOQ.
If you have any questions about our minimums please contact us.
All quotes are valid for up to 14 days and subject to availability of garments from suppliers and print-ready artwork.
A deposit may apply and this is stated on the invoice. To commence the order you must pay the deposit in full.
Express orders require payment in full and upfront.
Omen Printing will do everything we can to meet any must-have date, but we cannot guarantee it. Express fees may apply.
We must have vectorised print-ready artwork files and we prefer Illustrator (.ai) or Photoshop files (.pdf .eps). High resolution .jpg or/tiff may work for the printing process or a vector redraw service is available for an additional fee.
The minimum artwork resolution is 300 DPI, actual size.
Please be sure to flatten all layers and ensure all text is outlined before sending your files.
Once you give us approval consider your job details locked in and any changes made afterwards, when possible, may incur extra fees and/or cause a delay to the completion of your job.
The proof is a mockup, not to scale, and the actual measurements are provided on the second page. A handy tip for a better visual of the size of the print is to physically draw up the sizes or print your design on some paper to scale.
Garment Sizes and Styles
As mistakes can happen with back and forth emails its important you approve this final checklist to be sure we are printing the correct styles, sizes, and colours.
When printing across a wide variety of styles and sizes we will do our best to represent how your designs will transfer across very small to very large garments. Please ask any questions about how your design will look prior to providing approval so we can better manage your expectations.
For the most part screen printing is a manual process and this means that not all prints on tees will be exactly, say 6cm from the collar. There may be variances of up to 1cm above or below as each garment is loaded onto the press. This is NOT a misprint and we will not be liable for reprinting or refunding these garments.
At Omen we use pantone codes to mix inks for your job. If you have not supplied us with pantone codes we will pick the closest match from your artwork and this is disclosed on our Proof. Alternatively you may pick your own PMS Colour.
Should you choose to supply garments please know you do so at your own risk and ensure the following:
Additional charges for splitting supplied orders into their sizes and prints may apply.
$1.00 + GST per garment(a minimum $50 + GST fee applies)
We are not responsible for any negative effects to the supplied garments caused by the printing process (i.e. sublimation, scorching, melting, shrinking). This includes supplied Active Wear garments including Dry-fit tees that are made from 100% Polyester or Poly blends (nylon, Spandex or Lycra). We encourage you to speak to the supplier or manufacturer first about the best way to print these specific garments especially if your job is time sensitive. For example, sublimation of a print may occur up to 24 to 48 hours after print is applied and if a job has a tight deadline there may be no time for a test print.
We are not responsible for manufacturer defects such as colour inconsistencies, stitching errors, mislabelled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.).
It is the client’s responsibility to check all size guides for their garments. We will not take responsibility of any fit issues for garments.
We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 + GST in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job and changes become costly and time consuming.
3.1 Omen Printing arranges shipping on behalf of its clients when asked and provides the client with the consignment note. Once freight is picked up from our factory the responsibility of goods passes to the client.
3.2 While Omen Printing will do everything we can to ensure garments are delivered on time it is the client’s responsibility to ensure they visit us with ample time before any deadlines. Freight times are estimates only and an allowance should be made for contingencies.
Estimated Delivery Times
Cancellations made after order has been placed will incur a $100 + GST fee to return garments to the supplier plus any additional fees required to cover services already rendered. The deposit amount is non-refundable.
No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
Due to the nature of this business, Omen Printing will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 2% on jobs of less than 100 pieces.
Spoilage must be more than 10 shirts per design for a reprint. Please keep this in mind when ordering garments, as it’s a good idea to order a couple spares. We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but we will not process a reprint for less than 10% of your order (or 10 shirts minimum).
Omen Printing will not, at any time, be responsible for any lost profits on items shorted from your order. (i.e. If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, Omen Printing is only responsible for the $7.50 you would have paid us for the shirt).
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Omen Printing will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Omen Printing also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Omen Printing does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email firstname.lastname@example.org to submit your claim.
If Omen Printing is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate.We will require that you ship the misprinted shirts back to our shop. Omen Printing will not be responsible for any shirts sold or given away prior to returning the order.
Example: If you order 100 shirts and you’ve sold 15 but then you discover a print defect and you return only 85 shirts to Omen Printing, we are only responsible for the reprinting of the remaining 85 shirts.
We love the work we do and will often photograph the jobs and your design in the process. If you prefer NOT to have your items photographed or used in our marketing materials please let us know in writing.
We are committed to: